Our Company defines as a task of utmost importance the assurance on its part of the protection of the information provided to it and complies with the applicable legislation on the Protection of Personal Data. Our Company in this case collects personal data in the context of the provision of professional services. On this basis, our Company is committed to using and protecting in an appropriate manner the personal information collected either online, or through the professional services it provides, or through communication/collaboration with any third party and which identifies you or can identify you directly or indirectly. However, with regard to the internet and in particular our access to personal data, communicated to us by our website visitors, we must inform them that we only collect the data we need to ensure the best quality of service and to personalize the visitor’s experience with our business.
This policy analyzes the personal data we collect for you, the hotel’s customers, i.e. all the information that identifies you or may identify you directly or indirectly, the method of collection and protection, the method and purpose of processing, as well as your rights, in accordance with the applicable data protection legislation, the General Data Protection Regulation (EU) 2016/679 (hereinafter “GDPR”), as well as other European and National Legislation.
1. DETAILS OF THE COMPANY
Responsible for processing personal data is the Company with the Name Sagredo, , which is based in Nafplio Argolida (P.O. 21100) and provides hotel services.
This policy only applies to hotel customers.
2. INFORMATION ABOUT THE TYPE OF DATA WE COLLECT
When you contact the hotel, we collect information necessary for booking or renting a room, by completing an electronic form or the room rental card.
In addition, in order to improve our hotel services and adapt them to your requirements, as well as for the purpose of managing our communication after your stay, we collect and process additional contact information after your express consent. In particular, we collect and process the your following personal information:
When you register directly to make a reservation or use our services, as well as during your check-in at our hotel, we may ask you to provide certain personal information, such as:
- Information about your identity (name, nationality, date/place of birth, etc.),
- Information related to your stay (length of stay, information about product consumption, etc.),
- Information related to your dietary preferences, any allergies, etc.,
- Information about your image (there may be a recording from security cameras located inside the hotel, etc.),
- Contact information (home address, email address, mobile phone number, etc.),
- Information about the payment method (credit-debit card number, etc.)
The information we collect about people under the age of 16 is disclosed to us by a parent/guardian.
3. STATEMENT ON THE METHOD OF COLLECTION OF THE PERSONAL DATA OF HOTEL CUSTOMERS
We collect the above personal data directly from you during the process of room reservation, arrival, departure, payment, when using hotel services. In addition, we may collect information from third parties, such as travel agencies, tour operators, electronic and online reservation systems.
We declare that your personal data in the context of a strictly controlled and secure process, are absolutely secured and are not exploited or sold to third parties. This data is collected and used exclusively for the purposes described in our statement below.
4. STATEMENT ON THE PURPOSE OF PROCESSING PERSONAL DATA OF HOTEL CUSTOMERS
Your personal data, as collected above, is used:
- For the provision of accommodation and catering services
- To process financial transactions between us
- To comply with the obligations imposed by the applicable legislation and our tax obligations (e.g. issuing an invoice or receipt)
- To create statistical monitoring records and draw conclusions for the purpose of choosing best commercial practices of customer satisfaction and reward
5. DECLARATION OF LEGALITY OF PERSONAL DATA PROCESSING
The collection and processing of mandatory personal data during your stay at the hotel, as well as the provision of all kinds of our services to you, is based on the relationship between the customer and the hotel, in accordance with the applicable legislative and regulatory provisions, as well as the between room rental and service contract concluded with us.
The collection and processing of personal data is also based on your written consent for the aforementioned purposes and after that, there is likewise no question of legality for their processing, since each customer has already been sufficiently informed.
Furthermore, collection and processing of personal data is legal if it is imposed for the purposes of a more general legitimate interest or for the purposes of harmonizing our operation with National or Community legislation.
6. PERSONAL DATA RETENTION PERIOD STATEMENT
We will retain and process your Personal Data for the purposes set out above only for as long as is necessary for the purpose for which it was collected or for as long as is required by contract or by applicable law. To determine the appropriate retention period, we also take into account the amount, nature and sensitivity of the personal data, as well as the periods of time for which we may need to retain it to respond to any requests / challenges / audits and to protect our legal rights in the event of any claims.
7. PERSONAL DATA PROTECTION AND SECURITY GUARANTEE STATEMENT
The personal data provided by customers to the hotel may be registered in computerized systems, which provide sufficient security and are used by specially trained and authorized employees (users), in order to achieve the maximum possible protection of the data recorded, in the modern digital environment . Your data can also be recorded in special handwritten books which are kept in compliance with all confidentiality and security guarantees. The security and protection of all data is enhanced by the use and coexistence of these additional security programs.
8. TRANSMISSION OF DATA TO THIRD PARTIES
In order to fulfill our contractual and legal obligations, your personal data may be provided to various service providers and suppliers (for example outsourcing companies, card payment processing companies, travel agencies, etc. ). These service providers and suppliers are bound by data processing agreements and are required to ensure confidentiality and data protection in accordance with the Data Protection Regulation.
9. RIGHTS RELATED TO THE PROTECTION OF PERSONAL DATA
Your personal data is kept and processed exclusively for the purposes stated and/or for which you have agreed and to the extent necessary for their fulfillment. They will be kept for the absolutely necessary period of time to serve the above purposes. According to the General Data Protection Regulation 679/2016/EU, you have the following rights regarding your personal data:
- Right to information and access to your personal data
- Right to rectification/deletion of your personal data
- Right to restrict the processing of your personal data
- Right to portability of your personal data
- Right to object to the processing of your personal data, including to object to automated decision-making and profiling
- Right to submit a complaint to the Personal Data Protection Authority.
Changes to the Privacy Policy
As our business is constantly changing, so may this Privacy Policy. If you would like to see the changes made from time to time to this Privacy Policy regarding the use of Cookies, please visit the Privacy Policy to view them. If we make material changes or changes that affect you (eg if we start processing your personal data for purposes other than those listed above), we will contact you before we start processing.
We are committed to ensuring that your information is secure. In order to prevent their unauthorized access or disclosure, we have established appropriate physical, electronic and administrative procedures to safeguard and secure the information we collect both by electronic means and through telephone booking or face-to-face communication.
If you have questions or concerns about our processing of your personal data, or if you wish to exercise your rights under this Privacy Policy, you can contact us. You can also contact your Local Data Protection Authority for any questions and complaints.
Non-personal data
Cookies
Cookies are small files with information that a website (specifically the web server) stores on a user’s computer, so that every time the user connects to the website, the latter retrieves the information in question and offers the user relevant information services. Information stored on the user’s computer or other electronic devices may include information such as which pages the user visited, the date and time of the visit, and a random and unique user identification number.
These files perform several functions. Among other things, they remember the preferences and choices of the user, help to improve the services provided and the content of the website and allow the adaptation of online displayed advertisements and offers to each user. It is noted that cookies do not cause damage to users’ electronic devices (computer, mobile or other electronic devices) nor to the files stored on them. The cookies used can be divided into three categories, each of which is briefly presented below:
Performance Cookies
The cookies of this category collect anonymous information related to the way the website is used by each user. This data is gathered together with the data of other users and helps to improve the way the website works. For example, this category of cookies helps us to understand how customers find, browse and use our website and indicate to us where there is room for improvement, such as browsing, sales experience and advertising campaigns. The data collected by these cookies does not include personal information by which the user can be identified.
Functionality Cookies
These cookies remember user choices such as language or search parameters such as product size, color or line. This information allows the user to enjoy during his visit to our website an experience more compatible with his choices and helps us to make his visits more pleasant. This information is also aggregated together with information from other users on an anonymous basis in order to help improve the operation of the website.
Orientation cookies & Advertising cookies
These cookies collect information about browsing habits in order to display advertisements relevant to the user’s interests. They remember the pages the user has visited and the information they have shared with third parties, such as advertisements.
